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ZTE CS Core Engineer
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Job Description
- Fault Management and incident recovery.
- Mange performance of CS Core network to meet the set KPI's and improvements as per set targets.
- Configuration Management including generate and implementation of data transcript.
- Second level Support for Core CS equipment including equipment surveillance, operations and configurations
- Core CS nodes software upgrades/updates
- MTTR adherence within the Customer Network by providing leadership in troubleshoot and fault restoration.
- Technical Capability development, training and knowledge transfer for CS Core Team.
- Coordinate Level 2/3 technical support and ensure SLA adherence by support vendors.
- Facilitate identification of control mechanisms and critical action/recovery paths for system components.
- Improvement of SOP document to ensure efficient and effective operations of CS core nodes
- Coordinate migration activities according SOP
- Perform Health Check on CS Core nodes on regular basis.
- Responsible for acceptance of new CS Core nodes.
- Be proactively involved in all network improvement activities.
- Maintain configuration database of CS core nodes
- Keep track of product precaution bulletin issued by vendors and guide response to ensure safe operation of CS core nodes
Selected person will also be required to fulfil the following
- To attend working level meetings, inter/intra section.
- To support change management group when required to.
- Conduct acceptance for new nodes/elements into the network.
- To support the rest of CS core and other functions in the network for service delivery.
- To escalate to Operations Director /SLM Core Manager for any issues or on any unsolved matters.
- To report weekly on running activity related to GSM.
- To report on KPI on weekly/monthly basis.
- To track on hardware especially related to processing before service impact.
Job Specifications
- Minimum of 3 years of working experience in ZTE CS core network products MSS, MGW, HLR, STP, MNP, EIR, HLR, SBC
- Knowledge in Telco-Cloud or NFV. Working experience of the same will be an added advantage.
- University Degree in telecommunications, Engineering, IT or computer science with minimum of 6 years working experience
- Able to handle, prioritize, multiple projects simultaneously
- Able to operate in a performance driven organisation
- Good verbal and written English skills
Ref: 9256 | Published: 17 May 2019