• Resolution of trouble tickets raised by NOC / Customer / LNOC Teams
• Fault management on all NEs and follow up with support in case of escalated cases.
• Node Health Checks
• Analysis of Network performance issues.
• Implement network changes as per the CR process.      
• Support new Network node integrations and Acceptance.
• Ensure current license and software versions are suitable for the present network requirement.
• Able to verify and execute the plan provided by planning team.
• Capacity management and reporting in case of possible breach in capacity.
• Meet with 3rd Party Suppliers / Vendors for resolution of the Faults / Problems needing vendor support.
• Validating and maintaining the Known Error Database (KEDB) for Wireless Nodes.
• Identify root cause of Priority 1 and Priority 2 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA). 

Skill & Knowledge

• Operation-maintenance, troubleshooting & configuration of Wireless Network Elements in 2G, 3G & 4G Ericsson or Huawei Network elements.
• Emergency Handling and log collection, Trace analysis via Cygwin, PMS(OSS) & LogTool.
• Hand on experience in CNA, SMO, and Common Explorer (CEX) for doing Upgrades and bulk changes in the network.

Ref: 9257 | Published: 17 May 2019