• Under the guidance of a program manager, update documentation so that it adheres to an existing style guide.
• Under the guidance of a program manager, update existing documentation so that it adheres to new knowledge standards.
• Under the guidance of a program manager, convert existing documentation from one documentation system into another.
• Under the guidance of a program manager, produce new documentation which adheres to an existing style guide.
• Under the guidance of a program manager, deprecate outdated existing documentation.
• Work directly with engineers to create or update documentation such as FAQs, procedural instructions, new product information.
• Take ownership of various parts of the documentation library for revision, restructure and refresh projects.

Desirable Skills and Experience

• Experience as a Technical Writer in the Telecoms / Enterprise field
• At least five years' experience as a Technical Writer
• Knowledge of DWDM / Field Operations would be a plus
• Previous experience in a contract role
• Outstanding attention to detail
• Excellent written and verbal communication skills
• Experience of writing documentation for Wikis
• Experience of using at least one Technical Authoring tool (not including MS Word)
• Experience of writing documentation for Content Management Systems
• Experience of writing documentation in HTML
• Understanding of HTML
• Experience of mark-up / mark-down
• Experience of using at least one graphics package
• Experience of using Omnigraffle or Adobe Illustrator
• Experience of writing documentation for a global audience
• Experience of writing documentation for users whose first language is not English
• A demonstrably proactive attitude
• Strong organisational skills
• A proven ability to manage multiple competing priorities in a fast-paced, constantly changing environment
• A demonstrable interest in improving the quality and efficiency of processes and procedures
• The ability to pick up new tools and technologies quickly
• The ability to work well as part of a team and individually

Ref: 9232 | Published: 07 May 2019