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Operation Director (m/f/d)
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Job Description
RIZE’s client is looking to recruit an Operation Director (m/f/d) in Mexico.
Your Responsibilities:
- Responsible for daily operation include but not limit to daily KPI/SLA review according to contractual defined KPI/SLA
- Responsible for Incident management to ensure shortest MTTR according the contractual KPI
- Responsible for lead the NOC and FME team to continue improve the operational efficiency and quality. Responsible for improvement solution and action closure
- Responsible for interact with customer’s Operational GM and his team, to ensure customer’s satisfaction and meet customer expectation
- Responsible for weekly operational meeting and governance meeting with best quality
Your Profile:
- Bachelor degree or above in Telecommunications / Computer Science or similar major
- More than 8 years of experience in Manage Services
- Have experience in managing more than 10,000 sites and assume OD or PD roles
- Familiar with Manage Services Fault Management, Incident Management, and Problem Management processes
- Have direct communication experience with CXO level customers
- Have experience in managing more than 200 people, including NOC, Field maintenance
- Strong excel analysis data capabilities
Ref: 10453 | Published: 14 May 2021