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Operation Director (m/f/d)

INFORMATION ABOUT THIS JOB

Only applicants with an existing right to work in the EU will be considered for roles based in the EU

Job Title Operation Director (m/f/d)
Job Type Freelance
Duration 52 weeks
Location Mexico
Salary competitive
Job Published 14 May 2021
REF 10453
Contact Name Qiang Yuan
Contact Email qyuan@rizerecruitment.com

Job Description

RIZE’s client is looking to recruit an Operation Director (m/f/d) in Mexico.

Your Responsibilities:

  • Responsible for daily operation include but not limit to daily KPI/SLA review according to contractual defined KPI/SLA
  • Responsible for Incident management to ensure shortest MTTR according the contractual KPI
  • Responsible for lead the NOC and FME team to continue improve the operational efficiency and quality. Responsible for improvement solution and action closure
  • Responsible for interact with customer’s Operational GM and his team, to ensure customer’s satisfaction and meet customer expectation
  • Responsible for weekly operational meeting and governance meeting with best quality

Your Profile:

  • Bachelor degree or above in Telecommunications / Computer Science or similar major
  • More than 8 years of experience in Manage Services
  • Have experience in managing more than 10,000 sites and assume OD or PD roles
  • Familiar with Manage Services Fault Management, Incident Management, and Problem Management processes
  • Have direct communication experience with CXO level customers
  • Have experience in managing more than 200 people, including NOC, Field maintenance
  • Strong excel analysis data capabilities

Ref: 10453 | Published: 14 May 2021

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