• Responsible for daily operation include but not limit to daily KPI/SLA review according to contractual defined KPI/SLA
• Responsible for Incident management to ensure shortest MTTR according the contractual KPI
• Responsible for lead the NOC and FME team to continue improve the operational efficiency and quality. Responsible for improvement solution and action closure
• Responsible for interacting with customer’s Operational GM and his team, to ensure customer’s satisfaction and meet customer expectation
• Responsible for weekly operational meeting and governance meeting with best quality

Requirements

• Bachelor’s degree or above in Telcom / computer science or similar major;
• More than 8 years of experience in Manage Services;
• Have experience in managing more than 10,000 sites and assume OD or PD roles;
• Familiar with Manage Services Fault Management, Incident Management, and Problem Management processes;
• Have direct communication experience with CXO level customers;
• Have experience in managing more than 200 people, including NOC, Field maintenance;
• With strong excel analysis data capabilities;
• Must have more than two years to manage 10k to maintain the experience of the Internet
• Must manage more than 150 people in team management experience
• Top priority, rich data analysis ability, presentation ability, strong mobile network technical background, able to lead the team to in-depth technology, root cause analysis
• Execution and driving problem solving

Ref: 9693 | Published: 06 Dec 2019