Update and maintain documentation associated with processes and procedures.

• Continuously improve and develop systems to proactively monitor the network we manage.

• Generate key reports for Management including but not limited to: system availability, service level agreements, ticket resolution and customer issues.

• Subject to call 24 hours, 7 days a week.

• Responsible for managing outages, SLA, uptime, service availability, root cause analysis.

• Meet very aggressive network availability, and ticket handling objectives while providing hands-on leadership during network events.

• Coach and mentor senior and junior engineers to ensure personnel are working issues as efficiently and accurately as possible in a team oriented professional culture.

• Develop, refine, and document NOC policies, processes, procedures, and associated systems requirements and drive their implementation and use.

• Develop and report on metrics for the performance of the NOC and individual NOC employees, including but not limited to # of escalations, and tickets.

• Plan projects, training, objectives, timelines, deliverables and milestones for the NOC.

• Drive technical staff to monitor and resolve customer issues and accomplish objectives by being a role model to impress upon staff to be self-motivated with the ambition to problem-solve, learn and create their own mechanisms for resolving issues and most importantly, communicate effectively with the ability to work in a team environment

•Needed experience 12+ years in general With 6+ year of experience in managing NOC environment.

• Knowledge in Network concepts; server computing, telecom technologies.

• Basic knowledge in most of products (RAN, Transmission, Core CS/IGW/IMS, Core PS, VAS, IPRAN).

• Aware of standard network best practices and integration of all tools.

• Analytical and problem skills.

• Ability to interact efficiently with peers and high level customers and management is required.

• Ability to multitask effectively.

• Player / Coach style required: High energy, hands-on management and coaching abilities. Excellent leadership and interpersonal skills.

• Must be comfortable working in a high stress, fast paced environment shifting priorities

• Excellent communications skills (verbal and written).

• Ability to successfully interface with a wide range of personnel within the organization.

Ref: 9966 | Published: 07 May 2020