CS Core Engineer with a strong background of CS. It requires a strong team player who supports Huawei CS products from a maintenance perspective within CS department. Interface & respond to Customer’s technical requirements and issues, formulate & implement operation & maintenance solutions, in-time and effectively to solve the requirements & issues, and obtain customer satisfaction and maintain the company’s professional image.

Experience of configuring, supporting and maintaining CS (MsoftX3000, UMG8900, iGWB, HLR)

Main Responsibilities

• Support all issues raised by customer for CS
• Patch/Upgrade software of servers as needed by Customer or based on recommendation from HQ.
• Do the hardware replacement based on recommendation.
• Diagnosing complex technical issues on the network and resolve them following change management good practice. Provide regular status updates to stakeholders.
• Interface & respond to Customer’s technical requirements and issues, formulate & implement operation & maintenance solutions, in-time and effectively to solve the requirements & issues, and obtain customer satisfaction and maintain the company’s professional image.
• Maintain the CS network diagrams and documentation ensuring it is kept up to date.
• To generate & maintain good relationship with customer and liaise with colleagues from technical service department to obtain good feedback & satisfaction on the services provided.
• Troubleshooting and resolving product/network problems, using online data services and other resources wherever possible.
• Contribute to the Knowledge System database and share knowledge within the team. Commitment to help other team members.
• Keep up to date on all relevant technologies and products. Commitment to self-development.
• Attend customer sites in a professional manner to promote business image and customer relationship.
• Understood the network structure of CS, i.e. GSM, CDMA, WCDMA, UMTS, GPRS, etc.
• Must be able to face senior customer and internal staff and confidently deliver support and guidance
• Technical experience to be able to resolve 1st line, 2nd line and even 3rd line CS
• Experience of configuring, supporting and maintaining Routers and Switches

Ref: 9344 | Published: 01 Jul 2019