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CRM Engineer

INFORMATION ABOUT THIS JOB

Only applicants with an existing right to work in the EU will be considered for roles based in the EU

Be responsible for managing daily business operation support activities and provide service according Business operation service catalogue
Responsible for CRM operation
Manage incident and problem restoration and escalation to Level 3 support
Manage and execute the operational commitments, including scope of services, service levels/performance metrics, service quality, and cost of service.
Interact daily with the customer and suppliers to resolve complex issues questions.