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Managed Service Operation Director
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Job Description
- Responsible for daily operation include but not limit to daily KPI/SLA review according to contractual defined KPI/SLA
- Responsible for Incident management to ensure shortest MTTR according the contractual KPI
- Responsible for lead the NOC and FME team to continue improve the operational efficiency and quality. Responsible for improvement solution and action closure
- Responsible for interacting with customer's Operational GM and his team, to ensure customer's satisfaction and meet customer expectation
- Responsible for weekly operational meeting and governance meeting with best quality
Ref: 9553 | Published: 08 Oct 2019
