• Understanding of the electric/power of the sites and ideally has Huawei RTN and MW Links experience/knowledge.
• Someone who gives a good impression and won’t be shy when dealing with clients and site owners
• At least Basic German or Italian as this is to work in the countryside and the country bumpkins might not be able to speak English.
• install/integrate and maintain telecommunication and infrastructure equipment in the wireless and wireline networks within the assigned geographical area;
• daily travel to customers’ network sites to perform tasks in the area’s fulfilment, assurance and preventive maintenance;
• participate in on call service rota.

Key Tasks

Assurance

• follow troubleshooting procedures with the support from NOC and restore network services within the defined SLA;
• use the available tools and perform measurements to isolate and fix the faults;
• replace faulty equipment parts and perform functional tests to validate the troubleshooting results;
• implement temporary solutions whenever appropriate to help faster service restoration;
• log all actions and update the current status into the trouble ticketing tools;
• follow the spare part handling processes;
• support risk assessment activities when required;
• participate in 24x7 on call rota.

Fulfilment

• implement work orders, perform equipment installation, activation, site integration and testing within the defined SLA;
• record the implementation results into the corresponding tools, fill in service reports;
• activate the services and changes in the network together with NOC and/or customer DSS;
• notify and update NOC and/or customer DSS with the status of the changes during implementation;
• evaluate the security risks and impacts of implementing the changes;
• perform a rollback plan and invoke Fault Management or other interface processes, when appropriate;

Preventive Maintenance

• perform preventive maintenance activities within the defined SLA;
• follow the preventive maintenance guidelines;
• perform site audits;
• resolve any issues and deficiencies found on site, including the ones discovered during site visits.

General

• maintain network and end customer documentation;
• request site access, escort and supervise third party personnel in the sites when needed.

Requirements

• willingness to travel on a daily basis;
• solid understanding of security and safety rules and standards;
• not afraid to climb on masts and towers;
• willingness to continuously expand technical know-how;
• flexibility to work in a very dynamic environment.

Skills

Education:  recognised apprenticeship in the electrical or telecom area (e.g. electrician, electronical, multimedia technician, …)

Experience

• a few years of experience as telecommunications technician;
• experience in data and voice communications, wireline or wireless is an advantage.

Language

• English: mandatory (oral & written);     
• regional language, German (oral & written appreciated)

Other:  for wireless works, no suffering from vertigo (climbing on masts, ascending ladders and working on rooftops).

Ref: 9394 | Published: 19 Jul 2019